Frequently Asked Questions

Everything you need to know about your R.A.D® performance gear.

What is the R.A.D® shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 24-48 hours, and delivery times vary between 3-7 business days depending on your location.

How do I find the right size for my training shoes?

Our footwear generally runs true to size. We recommend checking our detailed Size Guide on each product page, which includes measurements in centimeters and US/UK/EU conversions for the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.

Are R.A.D® products sustainable?

Sustainability is at our core. We utilize bio-based materials, such as our sugarcane-based R.A.D®-foam, and prioritize recycled textiles across our entire apparel and footwear range.

How should I clean and maintain my R.A.D® gear?

To prolong the life of your equipment, we recommend hand washing with cold water and mild detergent. Avoid machine drying; instead, air dry your shoes and apparel away from direct heat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.